Online purchases and returns | Chie Mihara Official site

Although we hope this doesn’t happen and that you are satisfied with your purchase, but if you need to make a return, you have 15 days from the receipt of the order to notify us. We will cover the cost of the pickup.

Steps to make a return:

1. Return Notification:
   Send an email to returns@chiemihara.com indicating your intention to return the product. You will soon receive a return code.
   Note: This code is essential for making the exchange or refund.
2. Product Packaging:

• Use the original box. Pack the items the same way you received them to avoid damage during transport.
• Returns of used or damaged items will not be accepted.

3. Reason for the Return:
   To improve our products and services, we would appreciate it if you could detail the reasons for the return when requesting the code.
4. Shipping the Product:
   Once you receive the code, you have 15 days to send us the product.

Refund:

• We will process the refund within a maximum of 30 days from receiving the merchandise.

Important:

• Return Costs:
  Studio Mihara Timeless S.L. will cover the return shipping costs. However, if we detect misuse or abuse of this service, we reserve the right to limit the free returns in such cases.
• Applicable Law:
  This return policy is subject to Spanish legislation.